SHIPPING FAQs
Where are you located and where do you ship from?
- Wildcraft Herbs is located on Vancouver Island off the West Coast of Canada, in the province of British Columbia. We ship from Duncan B.C. Currently we export only and don't offer Canadian purchase at this time but will in the foreseeable future. Please see our shipping page for rates.
How soon do you ship from the time I place my order?
- Please allow 1 to 3 business days from purchase.
If I place my order Friday does it get shipped on Monday?
- Any order placed on Friday, will go out in 1 to 3 business days. Your order will be shipped after that weekend on the following Monday, Tuesday, or Wednesday.
-We ship Canada Post Tracked Package therefore you always get a system generated tracking #.
A tracking # with 2 letters in the beginning and 2 letters at the end, and 9 numbers in the middle is an "international tracking number."
EG: LM 094 427 551 CA
This means you can use your tracking number in the Canada Post tracking part of their website.
This also means the US can use this same tracking # in the USPS tracking part of their website once your package leaves Canada.
Many countries internationally can use this same number in their country's website to track their package once it leaves Canada.
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Canada Post Tracking. Put your tracking # in the box. Click here to track your package.
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US residents, use Canada Post to track your package while it's in Canada and once it's left Canada click here to track by USPS.
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How do I track my package?
I need my package shipped faster than regular mail.
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Choose Canada Post Xpresspost Tracked at checkout for faster shipping.
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Please put your items in the shopping cart to view shipping rates.
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If you would like a boutique courier outside of Canada Post, please contact us to arrange that.
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For shipping times please view our shipping rates page.
What happens if my package is delayed at customs?
- Customs delays appear to be rare but they do happen. We've been contacted by customers 3 times regarding delays which turned out to be customs delay. Each time however the package passed through customs after the delay. They were simply random flags.
Wildcraft Herbs will refund you on any package customs sends back to us. Checking the return of a package is easily done through the tracking number. However, we don't offer refunds due to customs delays extending timelines on packages, and packages that customs doesn't return. Customs delays are simply out of our control. We are very sorry for this inconvenience as we do realize our customers need their products in a timely fashion.
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Wildcraft Herbs is not responsible for indefinite holds by Customs on product.
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​Wildcraft Herbs is not responsible for any added Customs fees or taxes incurred due to your country's policies.
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Please be aware of your country's import product policies before purchasing.
I forgot to update my shipping address and my package is going to the wrong address.